SmartKey Owner Guide
How to Reset a Kwikset SmartKey Lock
For a Kwikset SmartKey reset, call (805) 977-6159 if you have lost the working key or the lock will not accept a new one. If you have the current key and SmartKey tool, use these steps with the door open.
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- Open 24 hours a day, 7 days a week
- Owner Michael Anderson has 27 years of locksmith experience
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What to gather for a Kwikset SmartKey reset
A SmartKey reset changes which key operates the lock cylinder; it does not reset a keypad code. You need the current working key to begin. Keep the door open while you work so you can test the lock before closing it.
- The current working key — The key must turn the lock before you start. This procedure is not for a lost-key situation.
- A new key cut for the lock — Have the new key ready before rekeying. You will insert it after removing the current key.
- The SmartKey tool — Use the small tool supplied for the SmartKey cylinder. It presses into the SmartKey hole beside the keyway.
- The lock’s model-specific instructions — SmartKey versions can differ. Check the manual for your lock model before starting; Kwikset’s support library has product help and manuals.
How to reset a Kwikset SmartKey lock with a working key
Keep the door open throughout the process. Work with the key and cylinder gently; stop if a key will not turn or the tool will not seat fully.
- Insert the current key — Put the working key fully into the lock. Turn it 90 degrees clockwise, or one quarter turn, from its starting position.
- Press in the SmartKey tool — Insert the tool fully into the small SmartKey hole. You may feel a click when it reaches the right position.
- Remove the tool — Pull the SmartKey tool straight back out while leaving the current key in the turned position.
- Take out the current key — Remove the working key from the cylinder. Do not turn the lock back before you remove it.
- Insert the new key — Put the new key fully into the cylinder. It should enter without forcing it.
- Turn the new key and return it — Turn the new key 180 degrees counterclockwise, then turn it back to the starting position. Remove the key.
- Test before closing the door — Reinsert the new key and turn it to check the cylinder’s operation. Then test the lock from both sides, where applicable, while the door remains open.
Need help now? (805) 977-6159
Why a Kwikset SmartKey reset may not take
Do not force the key or tool. A mismatch between the lock’s position, the tool and the key can interrupt the sequence.
The current key was not turned far enough
The starting position is a quarter turn clockwise. If the key is not at that position, the tool may not engage as intended.
The tool did not go all the way in
The SmartKey tool must seat fully in its small hole. If it stops short or will not enter, pause rather than pushing harder.
The new key is not the right cut
A new key that does not match the cylinder may not turn smoothly. Check the key with the person who cut it before repeating the process.
The model uses a different procedure
SmartKey products and generations can vary. Compare your lock with its model-specific instructions before trying another sequence.
When a Kwikset SmartKey lock needs a locksmith
Call a locksmith if you do not have the current working key, the cylinder will not turn, the tool will not seat, or the new key still will not operate the lock after you check the model’s instructions. Do not try to open or defeat the lock without its key. We provide mobile locksmith service, including Kwikset SmartKey rekey and repair, and serve San Luis Obispo and Central Coast towns within 30 miles. Contact us to request service.
Need help now? (805) 977-6159
Kwikset SmartKey reset questions
These answers cover common questions about rekeying a SmartKey cylinder with the current key.
Frequently asked questions
Is a Kwikset SmartKey reset the same as changing a keypad code?
No. This process rekeys the lock cylinder so it operates with a different key; it does not change a keypad code. Use instructions for your keypad model if you need to change an access code.
Can I reset a Kwikset SmartKey lock without the current key?
The owner rekeying procedure requires the current working key. If you have lost it, contact a locksmith rather than trying to open or bypass the lock.
How can I tell whether the new key works?
With the door open, insert the new key and check that it turns the cylinder and operates the lock. Test before closing the door so you can address a problem without being locked out.
What should I do if the SmartKey tool will not go into the hole?
Stop and check that the current key is turned to the required quarter-turn position and that you have the right instructions for the lock model. Do not force the tool; call a locksmith if it still will not seat.
Need help rekeying your SmartKey lock?
Call (805) 977-6159 for mobile locksmith service. We come to you, and our locksmiths are available 24 hours a day, 7 days a week.